For any further information or support, please email us at info@(remove this part) asianpaintingdecor.com
For Real time, Live support, please call us using Live Chat button on the left handside and we will get back to you in 24 hours. Please leave your message, order number found on the order confirmation email and we will get back to you asap.
1. We accept Visa, MasterCard, Amex, Diners, Discover and JCB and derivatives of those brands via Paypal - www.paypal.com and 2CO - www.2checkout.com.
*Remark:
- Customers who pay by credit/debit card via 2Checkout or Paypal - www.paypal.com, are required to submit their card no. immediately during the 2Checkout payment screen or Paypal - www.paypal.com after follow the checkout process.
- Credit/Debit Card will be processed by 2Checkout - www.2checkout.com, or Paypal - www.paypal.com
For more information about payment policy and method, please contact us
Every order using Paypal payment is completed right after customers finished credit card submitting process through Paypal.
Order will be processed after we received your payment. We 'll notify your payment by email and arrange to deliver your order. If customers did not send their payment within 3 days, the order will be canceled.
Our low shipping fee is $8 for each item. We ship to 48 contiguous states in the USA, UK, Canada, Australia, New Zealand
After your payment has been verified ( received your payment notification from Paypal or 2Checkout.
The following is our internal shipping time:
Please allow 5 days for our artist to do the painting on your wall fan. Once the painting is finished, we will pack and ship your order in 48 hours. All order will be shipped by Thai Registered Air Mail Services with tracking number provided which require a signature upon delivery.
We ship by Thai Registered Air Mail : This service is provided by Thailand Postal Service. If you purchase small quantity, we recommend this shipping method. Since this is international shipping from Thailand to your country, shipping process by registered air mail will take approximately 1.5-3 weeks depend on the territory in the US.
We guaranteed our premium product quality from our craftsmen that we spend incredible time to find them. We provide 100% refund of product value for any unsatisfied item. If you are not satisfied with item(s), please contact us within 7 days since order confirmation date. You may need to inform order number and return item(s) back to us at info(@)asianpaintingdecor.com
To get you a full refund of product value, please read the following guidelines:
1. Any item purchased from www.asianpaintingdecor.com may be returned for a full refund within 15 days order confirmation date less shipping. The item must be in identical condition to when it was received. To obtain a refund, contact us at info(@)asianpaintingdecor.com, subject line "RETURN follows by #(your order number)"
*Recently, new security restrictions on foreign mail entering the United States(U.S.A), some small percentage of packages have been randomly investigate and might cause delayed by as much as 14 additional days. We apologize in advance for any inconvenience caused by this unavoidable circumstance.
Please note that we do not return shipping cost unless it is because of an error from us or customer received damaged item.
After we received the returned item/order. We'll notify you via e-mail of your refund once we've received and processed the returned item. The refund process will takes a few business days.
Remember: We will not accept item which is not in its original condition.
For returned item, We will give you full refund of product value, however, shipping and handling charges are non-refundable unless you are returning defective merchandise.
Please make sure that you follow the packaging and sending returned item information below.
Packaging and Sending Returned Item information
When you desire to send product back to us please make sure that:
1. All parts or pieces of product are put in the shipping package.
2. Define your name, e-mail and order number (you can write it inside of the package)
3. Email us first before return any products at info@asianpaintingdecor.com
4. Mail the package back to original shipping address.
The cost of returning goods is under your responsibility, except the reason for your return is our mistake.
Please note that we will refund the purchase price to you after we received the returned item in 2 weeks . Refund will be given by Paypal.
Want more information?, please contact us. info(@)asianpaintingdecor.com
Tip: To prevent lost or damage from shipping, we suggest you to use Registered/Insured parcel post.
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